ACUTE CLINIC OPENING TIMES:
Monday to Friday: 8.30 am to 9.30am
Doors open at 8.00am to allow patients to book into the Acute Clinic Only.
ACUTE CLINIC SURGERY ARRANGEMENTS:
Following on from survey results and discussions with the Patient Group Open Access surgeries have changed with effect from Monday 2nd September 2013.
(Surgery doors will open at 8.00am to allow patients to book into the Acute Clinic only)
This surgery will be for acute illness only and all patients presenting between these times will be seen by a GP or Nurse Practitioner. There will be a designated booking in desk in the Waiting Room and there is no need to ring in advance. Anyone presenting with an urgent problem after this time will be either offered an appointment or contacted by the Duty Doctor. Patients will be asked to make an appointment for routine follow ups or routine medication reviews rather than use the open access facility and we are also increasing our telephone consultation availability for further convenience.
Booked surgeries will run later in the morning and in the afternoon, as usual and may be booked from 8.30am daily. It would be appreciated if general enquiries could be made after 9.00am. The late night doctor surgery will be on a Monday evening until 8.00pm with nurse clinics running alongside this on a Monday and until 7.00pm on a Wednesday. All appointments may be booked up to two weeks in advance. At the same time we have increased our nursing availability and encourage patients to book in with our Long Term Condition nurses, not a doctor, for routine reviews. This includes reviews of hypertension, asthma, diabetes etc.
Please could patients NOT use A&E as an alternative to seeing a GP – there are enormous pressures on all A&E services and we are working with our Clinical Commissioning Group to try and reduce any unnecessary attendances. If patients are unsure about attending A&E they should speak to the Duty Doctor for advice.