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Welton Family Health Centre4 Cliff RoadWeltonLincoln, LN2 3JHTel: 01673 862232
Our Appointment System
Appointment slots with our doctors are opened up for pre- booking up to two weeks, one week or two working days ahead.
We also operate an Acute Illness Clinic each day; Monday - Friday between 8.30am - 9.30am for new problems –patients may just present at the surgery between these times and be seen by one of the doctors ( or nurse practitioner ) working that day.
Patients who are in need of ‘urgent’ (ie same day) assessment or treatment will be contacted by the Duty Doctor for that day and advice given over the telephone or arrangements made to be seen in surgery.
Nursing clinics run daily and appointments are available to book in advance or on the day, where available.
When dealing with requests for same day assessments, our receptionists are asked to take some details of the problem to ensure that the doctor on call can give priority to those patients with the greatest clinical need. Reception staff may also ask for an indication of problem to ensure that the correct appointments are booked. There is no obligation to provide this information but patients may not be contacted with the degree of urgency their problem requires or be asked to re-book with another professional if attending a clinic not intended for that purpose ( e.g. attending the Acute Illness Clinic for a diabetic review / cervical smear etc ).
Demand is carefully monitored - please use the appointments system responsibly.
We offer an open surgery system from 08:30 am to 9.30 am, Monday to Friday to see a GP or Nurse Practitioner. Please note that this is for ACUTE ILLNESS only. There will be a designated Booking In Desk in Reception for Acute Illness Surgery bookings only. All other appointment requests will need to be booked with Reception either in person or via telephone (01673 862232) from 08:30am. General enquiries from 09:00am. We are not able to offer you a choice of doctor but guarantee you will be seen by one of the GP’s or Nurse Practitioner's if you present between 08:30am and 9.30am Monday to Friday.
We have a Nurse Practitioner who has undertaken further training at degree level to advance her assessment and diagnostic skills. She is able to prescribe if required. Please check with the reception staff to see if you are able to be seen by the nurse practitioner.
For further details please click on the following links:
Information Sheet Extended Hours
Extended Hours Further Info
Extended hours appointments which are normally provided on days which fall on a bank holiday will be reallocated and provided within the two week period before or after the bank holiday.
We are always trying to improve our appointments system so that patients are offered a mutually convenient time and not kept waiting unnecessarily for the doctor. On occasions the doctor may be called away on an emergency - we will try to keep you informed if this happens and offer you a suitable alternative.
Please help us by cancelling appointments you no longer wish to keep.
All consultations are confidential but it helps if you could let our receptionists know if you are coming for a cervical smear, vaccination, review of long term condition or other procedure so you are offered a suitable length appointment and we can be adequately prepared to deal with your needs.
You can now cancel appointments with our new TEXT service. Text 07930 880337
You can make or cancel an appointment via our SystmOnline service. For further details on how to register please see the 'Latest News' section. If you are already registered you can login using the following link:
Where possible we prefer to see patients at the surgery. However if you are unable to attend due to medical conditions we will visit you in your own home. Please try and contact us before 10:00 am to arrange a home visit and be prepared to give full details to the reception staff. The doctor may telephone you back to assess the situation prior to visiting. House calls are usually carried out between 12:30pm and 3:30pm.
We are fortunate to have a team of volunteer drivers organised by our patient group who can transport patients to the surgery or hospitals if they do not have other means of transport. a small charge is made to cover costs - please ask at reception for details.
You can be visited at home by a community nurse if you are referred by your GP.
Nursing appointments are available throughout the day Monday to Friday.
Monday - late appointments are available with Nurses up to 8.00pm
Wednesday - late appointments are available with Nurses up to 7.00pm
Please ask at reception.
Booked Telephone consultations are also available as an alternative if appropriate.
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