Opening Times

PLEASE NOTE. Surgery doors opens at 8.00am allowing patients to book into the Acute Illness Clinic ONLY, which commences at 8.30am.

*Extended Hours

Welton Family Health Centre is pleased to be able to offer our patients access to routine pre-booked appointments at evenings and weekends from 1st September 2018.

The new service is part of an extended access service which has been commissioned by NHS Lincolnshire West Clinical Commissioning Group.

The appointments will also be available on bank holidays and across the Easter, Christmas and New Year periods.

Extended hours appointments are for pre-bookable non-urgent appointments. Examples of these include chronic illness, asthma checks and medicines reviews.

The service is being delivered by a federation of GP practices in the area. If a patient wishes to attend an extended hours appointment, they may need to travel to another local GP practice and may not necessarily see their own GP.

In our locality, appointments are available between 6.30pm and 8pm Monday to Friday and on Saturday and Sunday mornings. There are also a number of additional appointments being made available during core hours (8.00am to 6.30pm Monday – Friday)

To arrange an appointment or for more information on when and where appointments are available, speak to the practice receptionist or member of the practice team or call the practice on 01673 862232.

The appointments in the evening (from 6:30 pm) will be pre-bookable slots and are not intended for urgent medical problems which will not wait until the following day – the out of hours service will remain in operation from Lincoln Hospital for such emergencies (as now) from 6:30 pm each evening).

Important things to remember

1. These are pre bookable and not acute “on the day” matters
2. Booked in advance through your own GP reception
3. Could be with a health professional from any of the federation practices
4. Not always at your own GP premises, may need to travel to another local practice
5. Out of “core hours” are after 18.30 to 20.00 in the week. Weekends and bank holidays may be morning appointments.
6. These offer additional capacity across the federation practices
7. If you would like more information ask at Reception.

Planned Closures

We are (usually) closed on the 3rd Tuesday of every month from 1:00 pm for staff training. Training is provided for all doctors and staff and is important.

Emergency cover is provided during this time - call the usual surgery number (01673 862232) and select option 1.

DISPENSARY

We offer full dispensing services to patients who live more than 1 mile away from any chemists shop and to all temporary patients (24hrs - three months in our area)

PLEASE NOTE: TO OBTAIN URGENT MEDICATIONS WHEN WELTON SURGERY IS CLOSED

Please dial 111.

When We Are Closed

The out of hours centre may be contacted in an emergency (although if there is a life threatening emergency please dial 999 for an ambulance). Please dial the surgery number and follow the options. The out of hours centre is situated next to Accident & Emergency at Lincoln County Hospital on Greetwell Road.

Alternatively patients may dial 111 direct for urgent but non life threatening emergencies out of hours.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

TO OBTAIN URGENT MEDICATIONS WHEN THE SURGERY IS CLOSED - PLEASE DIAL 111.

ACUTE CLINIC OPENING TIMES:

Monday to Friday:  8.30 am to 9.30am  

Doors open at 8.00am to allow patients to book into the Acute Clinic Only.

ACUTE CLINIC SURGERY ARRANGEMENTS:

Following on from survey results and discussions with the Patient Group Open Access surgeries have changed with effect from Monday 2nd September 2013.

(Surgery doors will open at 8.00am to allow patients to book into the Acute Clinic only)

This surgery will be for acute illness only and all patients presenting between these times will be seen by a GP or Nurse Practitioner. There will be a designated booking in desk in the Waiting Room and there is no need to ring in advance.  Anyone presenting with an urgent problem after this time will be either offered an appointment or contacted by the Duty Doctor.  Patients will be asked to make an appointment for routine follow ups or routine medication reviews rather than use the open access facility and we are also increasing our telephone consultation availability for further convenience.

Booked surgeries will run later in the morning and in the afternoon, as usual and may be booked from 8.30am daily. It would be appreciated if general enquiries could be made after 9.00am. The late night doctor surgery will be on a Monday evening until 8.00pm with nurse clinics running alongside this on a Monday and until 7.00pm on a Wednesday. All  appointments may be booked up to two weeks in advance. At the same time we have increased our nursing availability and encourage patients to book in with our Long Term Condition nurses, not a doctor, for routine reviews. This includes reviews of hypertension, asthma, diabetes etc. 

Please could patients NOT use A&E as an alternative to seeing a GP – there are enormous pressures on all A&E services and we are working with our Clinical Commissioning Group to try and reduce any unnecessary attendances. If patients are unsure about attending A&E they should speak to the Duty Doctor for advice.

Please note that we will be closed from 1.00pm on the following Tuesday afternoons for staff training:

15th January 2019

19th February 2019

19th March 2019

16th April 2019

21st May 2019

18th June 2019